In which time span did your delay occur?
Please select where appropriate.

Punctuality Guarantee Day (05.00 - 22.00 hours)
Punctuality Guarantee Night (22.00 - 05.00 hours)

Which form of reimbursement do you wish to claim?
Please tick where applicable.

24-hour card for one person for fare zone 210
24-hour card for one person for fare zone 233
Credit for a 24-hour card for one person paid into my account (HAVAG subscribers)

At the stop where I boarded departure was delayed by 20 minutes.

Please reimburse me for the taxi costs (max. EUR 20) and pay them into my account.

In order to pay the taxi costs into your account we need a few details from you.
Please complete with care.

Account data

Account holder^*

Credit institution^*

BIC Bank Identifier Code^*

IBAN International Bank Account Number^*

To send you your ticket we need a few details from you. To credit your account we need a few details from you.
Please complete with care.

Last name^*

First name^*

Last name (Please leave empty)

Phone prefix (Please leave empty)

We need your contact data so that we can contact you if we have any questions.

Email^**

Phone^**

Please take a little time to provide us with further information concerning your case.

Information concerning the incident

Brief description of the facts^*

Document URL
(Please leave empty)

Please submit evidence of your Please submit evidence of your entitlement to transportation ticket, student ID or chip card number of ABO card. .^**

Upload your taxi receipt^*

Submit evidence of your entitlement to transportation (if you are not a subscriber)^**

Chip card number The chip card number is on the back of your ABO customer card. (HAVAG subscriber)^**

6 . 0 5 3 - . . -

Data protection^*

I agree to the Data Protection Rules.

Guarantee Terms^*

I hereby confirm that I have read and accept the Guarantee Terms.

Note: Clicking on the button „To overview“ will not yet cause your application to be submitted. You will first be directed to an overview page where you can check the information you have entered. After you have checked your entries you can submit the form.

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