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Guarantee application

We have set ourselves the aim of making our quality standard measurable by the guarantees we set us. Here you can claim.  

Punctuality Guarantee

Punctuality Guarantee

Transport by day between 5.00 and 22.00 hours:
I arrived at my destination stop with a 20-minute delay.

Transport by night between 22.00 and 5.00 hours:
At the stop where I boarded departure was delayed by more than 20 minutes.

I wish to claim compensation.

Submit application

Response Guarantee

I did not receive a reply to my written query within seven working days.

I wish to claim compensation.

Submit application