General Terms and Conditions
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Purchase and use of subscriptions (valid from 01.08.2023)
General Terms and Conditions of Business
valid from 01.08.2023 as the contractual basis for your subscription
Preconditions for a HAVAG subscription (ABO)
The precondition for taking out a subscription is that either the subscriber (the other contracting party) is the holder of a current account kept in a member state of the European Union or that a third party holding such an account signs the subscription contract as a further contracting party.
A further precondition for taking out a subscription is that HAVAG is given authorisation to debit the subscription fee and other amounts that become due from the customer's account by means of SEPA Core Direct Debit. HAVAG is given permission to collect the subscription fee from the credit institution by means of a creditor ID. Deviating from the statutory procedure, prenotification concerning the direct debit will be given 2 days prior to the next direct debit. HAVAG reserves the right to perform a credit check. No subscription contract will be formed if the result of the check is negative.
If the account holder is a minor, the legal representatives/guardians must guarantee the satisfaction of the requirements under the contract. The contract will not take effect until it has been signed by the legal representative. In addition to the subscription conditions, the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON, as well as the tariff regulations of the transport companies of the MDV also apply.
Joint and several liability
If the subscriber is not the holder of the account specified in the direct debit authorisation, the subscriber or guardian and the account holder shall be jointly and severally liable for compliance with all obligations (particularly payment obligations) under the subscription contract.
Formation and duration of the contract
The subscription contract will be formed through the acknowledgement of the subscription order in connection with the issue of a chip card and, if applicable, a paper-based subscription for the subscriber or his/her authorised agent.
Subscriptions generally begin on the 1st day of a calendar month. The order must have reached HAVAG 20 calendar days before the date when the subscriber wishes the contract to begin. A subscription (except AzubiTicket Sachsen) can also begin on any date. The subscription can begin with immediate effect if the subscriber pays a visit to a HAVAG-SERVICE-CENTRE.
The subscription contract runs for at least 12 consecutive calendar months and applies for an indefinite period unless notice of termination is given. For the ABO Flex (flexible subscription), a shortened minimum contract period of 6 consecutive months applies.
In the case of a flexible start after the 1st calendar day of the current month, the minimum term of the contract starts on the 1st calendar day of the following month. On forming the contract, subscribers are required to submit an official personal identity document with photo and evidence of a current bank account.
The subscription consists of the chip card and, if applicable, a paper-based subscription. On receipt of the chip card and, if applicable, the paper-based subscription, the data must be checked to be accurate and complete. To check this information, the subscribers can read the data on the chip card at the specified HAVAG-SERVICE-CENTRES or at customer terminals (overview to be found at www.mdv.de/site/uploads/chipkartenautomat.pdf). Complaints concerning the data must be reported to HAVAG without delay,
In the case of ABO Light, ABO Light 9 am, ABO Flex, ABO Senior and ABO Senior Partner, an official personal identity document with a photo (not a copy) must be presented without special request when tickets are inspected, as evidence of entitlement to use the service.
The chip card and, if applicable, the paper-based subscription, remains the property of HAVAG and must be returned to HAVAG when the contract comes to an end (please refer also to the provisions under point 12).
Payment method
The subscriptions are issued with different payment methods as per the table. Furthermore, certain subscriptions can start on any day of a month.
Subscription
Monthly
Annually
Flexible start
ABO Light, ABO Light 9AM, ABO Basis, ABO Basis 9AM, ABO Premium,
ABO Senior and ABO Senior Partner, ABO Azubi and ABO Azubi Plus
X
X
X
ABO Flex
X
X
AzubiTicket Sachsen (Saxony)
X
In the case of annual payment an additional discount of 2.5% of the total amount will be granted, compared with the monthly payment. In the case of a flexible start in the middle of the month, x/30 of the monthly subscription fee will be taken as a basis for the number of days that the subscription has been used. The additional discount for annual payment will not be granted for the month of the flexible start.
Subscription for apprentices and trainees (Azubis)
In addition to point 3, the following provisions govern subscriptions for apprentices and trainees (ABO Azubi/ABO Azubi Plus): The precondition for taking out a subscription for apprentices/trainees (ABO Azubi/ABO Azubi Plus) is the presentation of a currently applicable training/apprenticeship contract. A further requirement for the validity of a subscription for apprentices/trainees (ABO Azubi/ABO Azubi Plus) is a valid customer card, a pupil identification document or similar evidence from an educational establishment (school). These must be provided with the subscriber's full personal data, a non-detachable photo firmly glued to the card and confirmation from the educational establishment for each academic year/year of training.
In addition to these requirements, a further precondition for taking out and using the 2-way option in the case of ABO Azubi Plus is the evidence of the subscriber's place of residence, educational institution (school), and training company. The evidence must be provided annually for the current academic year.
Evidence of entitlement to a reduced fare must be carried at all times and presented without special request in the case of ticket inspection. Subscriptions for apprentices/trainees (ABO Azubi/ABO Azubi Plus) are personal and non-transferable. If the conditions for entitlement to a reduced fare no longer apply, HAVAG must be notified immediately and the subscription must be altered accordingly or terminated.
AzubiTicket Sachsen (Saxony)
In addition to point 3, the following provisions govern subscriptions for apprentices and trainees (AzubiTicket Sachsen):
The AzubiTicket Sachsen must be purchased from a transport company of the transport association in which the vocational school is located.
For the transaction of an AzubiTicket Sachsen, the Saxon educational institution (name, address) and the training company (name, address) must be entered on the application and proven by confirmation of the vocational school on the application, on the customer card or by submission of an apprenticeship contract indicating the vocational school. A valid customer card is also required for the validity of the AzubiTicket Sachsen. This must be provided with the subscriber's full personal data, a non-detachable photo firmly glued to the card and confirmation from the educational establishment for each academic year/year of training. This evidence of entitlement to a reduced fare must be carried at all times and presented without special request in the case of ticket inspections.
The AzubiTicket Sachsen is personal and non-transferable. If the conditions for entitlement to a reduced fare no longer apply, HAVAG must be notified immediately and the subscription must be altered accordingly or terminated. The obligation to notify also applies in the event of a change of residence, place of education or educational institution.
ABO Senior/ABO Senior Partner
The precondition for taking out an ABO Senior Partner subscription is that the contracting party is an ABO Senior. The ABO Senior subscriber must comply with the requirements for both subscriptions.
ABO Light and ABO Light 9AM
For tariff zone 210 (Halle), the Plus options "With adult", "With child" and "Transferable" can be added on a monthly basis for the ABO Light and ABO Light 9AM.
If the "Transferable" Plus Option is added, it is no longer necessary to provide evidence of entitlement to use the service on ticket inspections.
Tariff adjustments
Tariff adjustments (such as changes in ticket prices) become part of the contract.
Changes to the subscription
Changes to the season ticket can be made from the 1st day of the following calendar month and must be made via text or performed online in the season ticket self-administration section.
You must inform HAVAG of any changes to your personal data, such as your last name, address, school attended and similar without delay. Holders of a personal subscription must visit an HAVAG SERVICE CENTRE in person to report a change of name as the data on the chip card and, if applicable, the paper-based subscription will have to be updated. Alternatively, in the case of the chip card, this can also be performed at one of the designated customer terminals (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf) if HAVAG has been notified of the name change via beforehand. In the case of changes to the bank account data, a new direct debit authorisation will also have to be signed. If this notification is received after the 10th day of the month (receipt date), the amount for the following month will still be debited from your previous account. Any resulting costs (e.g. chargebacks/return debits) must be borne by the subscriber/account holder.
Changes in the tariff zones, the PLUS options and/or a change to a different subscription tariff must be reported by the 10th day of the month (receipt date) for the following month. If this alters the subscription fee, a direct debit authorisation must also be signed in this case.
An extension of the geographical area of validity of the AzubiTicket Sachsen during the minimum contract period is permitted; the minimum contract period does not change. A reduction or other change of the geographical area of the AzubiTicket Sachsen is only permissible within the framework of an ordinary termination of the contract after the expiry of the minimum contract period. Only seamlessly adjoining transport networks can be combined with each other.
Subscribers are responsible for having the data on their chip card updated by HAVAG at one of the HAVAG SERVICE CENTRES or the specified customer terminals (overview at www.mdv.de/site/uploads/ chipkartenautomat.pdf). Costs caused due to the subscriber/account holder having failed to give notification of changes in his/her account data or the closing of an account as well as changing his/her personal data, especially the costs incurred in seeking information from the residents' registration office (Einwohnermeldeamt), must be settled by the subscriber.
Loss or damage
The subscriber must handle the chip card and, if applicable, the paper-based subscription with care. Loss of or any damage must be reported to HAVAG without delay (in person or via text). Any costs incurred due to non-compliance with the above must be borne by the subscriber/account holder. The aforementioned must also take all steps which appear appropriate to minimise the costs in the event of a loss of them.
A damaged/defective chip card may be withdrawn upon the ticket inspection (see Section 8 Paragraph 1 of the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON) and will be replaced by HAVAG. The subscriber receives a replacement voucher when the chip card is withdrawn for a maximum of 7 days.
A damaged chip card will only be replaced if presented to HAVAG.
This replacement is subject to a charge if the damage has been caused by the subscribers themselves. The replacement is always subject to a charge if the card has been lost.
Paper-based subscription
In the event of loss, a paper-based subscription with a security certificate will only be reissued once upon presentation of the original security certificate, subject to a one-time processing fee of EUR 10.00.
A new paper-based subscription can be collected from HAVAG by the subscriber or by an authorised person (power-of-attorney necessary), or it can also be sent to the subscriber on request.
A damaged paper-based subscription will only be replaced if presented to HAVAG. The handover/dispatch of the paper-based subscription is performed exclusively by HAVAG.
The prerequisite for replacement is the still existing recognisability of the damaged paper-based subscription. The paper-based subscription can be reissued for a processing fee of EUR 10.00.
Chip card
The chip card can be reissued for a processing fee of EUR 10.00. A new chip card can be collected from HAVAG by the subscriber or by an authorised person (letter of authorisation required). It can also be sent to the subscriber on request.
Interrupting the subscription
It is possible for the subscriber to interrupt the subscription (except ABO Flex) for unforeseeable and important reasons if the interruption lasts for at least 1 month (only from the first day of the month until the last day of the month), but no longer than 3 months.
The interruption begins on the first of the month.
The following reasons are recognised as unforeseeable reasons (suitable evidence must be provided to HAVAG):
::: Rehabilitation/curative stay
::: serious illness/hospitalisation
::: temporary relocation for reasons of business (outside the tariff zones specified in the subscription contract)
Vacation, semester/summer holidays or the use of the pupil holiday ticket are not recognised as a reason for interruption.
Basis for an interruption of the subscription:
::: in the case of a paper-based subscription, the deposit of the paper-based subscription valid for the duration of the interruption at HAVAG is required.
::: in the case of the chip card, the change of the corresponding data on the chip card. In this case it is essential that the chip card is either presented at HAVAG or updated at one of the customer terminals
(overview at www.mdv.de/site/uploads/chipkartenautomat.pdf).
If the subscriber uses the chip card during the interruption, the interruption will immediately become invalid and the subscription fee has to be paid, also retrospectively, along with the higher fare in accordance with Article 9 of the Standard Terms of Carriage of the MDV, VMS, VVO, VVV and ZVON. If the subscription is interrupted within the first 12 months of the contract, the minimum term of the contract will be extended by the duration of the interruption.
A subscription contract cannot end with an interruption during the minimum term of the contract.
Terminating the subscription
The subscription may be terminated to the end of any month. The receipt date of the mail is decisive for the notice of termination. Any notice of termination must be made via text or can be completed online in the subscription self-administration section.
The chip card and, if applicable, the paper-based subscription must be returned by the 3rd working day after expiry and this is a prerequisite for the acceptance of the notice of termination.
If the chip card and the paper-based subscription are not returned in due time, the cancellation shall not take effect. If notice of termination is given, the chip card will be blocked as soon as it becomes invalid.
Since the chip card can be reused, we kindly ask you to return it to one of the specified HAVAG SERVICE CENT.
All outstanding debts will become due for immediate payment and will be debited together with the final subscription fee to become due. If the notice of termination is given at short notice at the end of the current month, it may be necessary that the following month will be debited for technical reasons. This amount will be credited to the account by the end of the following month at the latest. HAVAG has the right to debit any outstanding debts arising under the subscription contract, including the processing fee, from the account, even after notice has been given to terminate the contract. Fees for return debit notes performed by the customer are not borne by HAVAG.
Termination by the subscriber/account holder
Ordinary termination
Ordinary notice of termination may be given for the first time after 12 consecutive calendar months so that the contract ends on the last day of the month, and for the ABO Flex, it may be given for the first time after 6 consecutive calendar months until the end of the month.
Extraordinary termination
Extraordinary notice of termination is given if the subscription is terminated before the expiry of the minimum term of the contract. The contract period of the ABO Flex does not count towards the contract period of other subscription products.
The basis for the low-priced monthly subscription price will no longer apply and an extra charge will subsequently be levied for the months already travelled. In the case of ABO Light, ABO Basic, ABO Basis 9 am, ABO Premium and ABO Azubi, this charge will be calculated on the basis of the difference between the monthly subscription fee and the monthly season ticket for the corresponding price levels. Customers of the ABO Flex will be charged the outstanding monthly prices until the minimum contract period is reached. In the case of ABO Light 9AM, ABO Azubi Plus and ABO Senior/ABO Senior Partner, a charge of EUR 10.00 will subsequently be levied for each month travelled. In the case of a one-off payment, a pro rata refund is made according to the same conditions; the additional discount of 2.5 % does not apply.
No subsequent charge will be levied if the following important reasons apply:
::: switch to the MDV job ticket,
::: if the subscriber moves outside the area served by MDV (evidence to be provided in suitable form),
::: if there is a change in the routes of relevance for the subscriber,
::: death (proof of death certificate)
::: tariff increases by MDV. In this case the subscriber has a special right of termination within two weeks of learning of the tariff increase or the time when the subscriber should have learned of the increase (through the publication of the tariff increase)
::: in the case of discounted subscriptions: Discontinuation of the entitlement to a reduction
::: in the case of the AzubiTicket Sachsen: Loss of eligibility
An extraordinary termination of the AzubiTicket Sachsen is only possible for exceptional reasons (see the above list), and no additional charge will apply.
Termination by HAVAG
The termination of a subscription contract without notice by HAVAG is possible at any time for important reasons.
Some important reasons, for instance, are if:
::: the subscriber/account holder fails to settle debts that have become due,
::: the subscriber violates the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON,
::: the subscriber's entitlement to a discount no longer applies The list is not exhaustive.
In these cases, the subscriber must immediately return the chip card and, if applicable, the paper-based subscription to HAVAG. In the event of non-return, the subscriber/account holder is obliged to pay the respective monthly amount. Furthermore, if the subscription contract is terminated, the outstanding debts from the additional charge, as well as other outstanding debts, will be due for immediate payment. The debt will be debited together with the final monthly subscription payment to become due.
If notice is given to terminate the contract because overdue debts have not been paid, the chip card will be blocked. Once the outstanding debts have been settled, the chip card can only be reactivated through a personal visit to the HAVAG SERVICE CENTRE or at a known customer terminal (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf).
Due date
The subscriber/account holder must keep the subscription fee ready to be debited from the specified account. This applies in the same way to other debts that have become due under the subscription contract.
Costs, which have particularly been incurred due to insufficient funds in the account, the closing of the account or for any other reason for which HAVAG cannot be held responsible, must be borne by the subscriber/account holder. They shall be due for immediate payment.
Return debits
In the case of a return debit that is not the fault of HAVAG, HAVAG will automatically debit the fee again in the following month, at the latest by the agreed debit date. The repeat debit will extend to all debts accumulated until the given time under the subscription contract, the bank charge due to the return debit and a processing fee of EUR 5.00.
If there is yet another return debit, the subscriber/account holder will be sent a reminder with a deadline for payment. This reminder will cover all existing debts, the new bank charges from the return debits as well as the processing fee of EUR 5.00. In departure from the above-mentioned procedure, HAVAG may directly trigger a demand for payment.
If HAVAG does not receive the outstanding debt by the set deadline, HAVAG will terminate the subscription contract (see point 12.2).
Furthermore, the costs then incurred in recovering the debt, especially dunning and court proceedings, namely a flat fee for disbursements (e.g. for letters, telephone calls, obtaining information), interest and charges (e.g. for information obtained from the residents' registration office (Einwohnermeldeamt)) will also become due pursuant to sections 280, 286 and 288 of the German Civil Code (Bürgerliches Gesetzbuch, BGB).
Refunds
Refunds of transport charges due to non-use of the chip card or, if applicable, the paper-based subscription are not possible. Section 10 of the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON remains unaffected.
Assignment/setoff
The subscriber/account holder is not allowed to assign any claims arising under the subscription contract. The subscriber/account holder only has a right of setoff if the claim in question has been recognised through a final court judgement or is undisputed.
Shipping risk
The shipping risk will generally be borne by the sender. If the subscriber does not receive the chip card or, if applicable, the paper-based subscription 3 working days before the selected start date for the contract, the subscriber must notify HAVAG without delay. If subscribers do not comply with their duty to give notice, they will be considered to have duly received the above-mentioned documents.
Privacy
Within the framework of the provision and use of a HAVAG subscription (Abo) and for further proper processing, personal data is processed by HAVAG. Information on privacy, in particular on the responsible entity and its data protection officer, on the purposes and legal bases of data processing, on categories of recipients, on the duration of storage or deletion of personal data and on the rights of data subjects, can be found at www.havag.com/en/privacy-policy.
Settling consumer disputes
Participation in dispute resolution proceedings before the “söp Schlichtungsstelle für den- Personenverkehr e.V.” (The German Conciliation Body for Public Passenger Transport) is subject to Article 16 (3) of the Uniform Terms of Carriage of MDV, VMS, VVO, VVV and ZVON.
The place of jurisdiction is Halle/Saale.
General terms and conditions for the purchase and use of a subscription
valid from 1 August 2023
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Purchase and use of a pupil subscription (valid from 01.08.2023)
General Terms and Conditions of Business for the Purchase and Use of a HAVAG Pupil Subscription: SCHOOL Card, SCHOOL Card Upgrade for the SchülerZeitKarte and a SchülerFreizeitTicket (pupil recreation ticket) in Mitteldeutscher Verkehrsverbund (MDV)
valid from 01.08.2023
1. Preconditions for a SCHOOL Card/a SCHOOL Card Upgrade and the SchülerFreizeitTicket
1.1 SCHOOLCard contract
The contract refers to the SCHOOL Card. Only the following pupils attending a school in Halle (Saale) are entitled to use a SCHOOL Card:
a. pupils of grades 1 to 13 in primary schools, secondary schools, grammar schools and special schools
b. pupils attending preparatory classes of the Education Centre (Landesbildungszentrum) for children, who have reached compulsory school age, but are not yet ready to attend school
(for children who are blind and visually impaired, children with impaired hearing-or children who are physically disabled)
c. pupils attending vocational training schools under the following conditions:
::: vocational grammar school (VGS) as a full-time school,
::: full-time pupils doing one year of pre-vocational training (Berufsvorbereitungsjahr, BVJ),
::: pupils attending a technical secondary school (Fachoberschule, FOS) for one year (grade 12) or for two years (grades 11 and 12),
::: full-time pupils attending a vocational college (Berufsfachschule, BFS) or technical college (Fachschule, FS).
1.1.1 Preconditions for pupils attending vocational training establishments
The duration of the contract for pupils attending vocational training schools (see point 1.1.c) is limited to 1 academic year.
1.2 SCHOOL Card Upgrade
Only pupils resident in Halle (Saale) who have received a valid SchülerZeitKarte are entitled to this upgrade.
1.3 SchülerFreizeitTicket (SFZT)
The SchülerFreizeitTicket is issued as a monthly ticket for pupils of general education schools (public, state-approved or state-recognised private schools). In order to conclude the purchase of the SFZT, the presentation of a valid customer card, student ID card or a similar documentary proof of the educational institution is required. These must be provided with the subscriber's full personal data, a non-detachable photo firmly glued to the card and confirmation from the school for each school year.
1.4 Validity
The SCHOOL Card/the SCHOOL Card Upgrade as well as the SchülerFreizeitTicket are personal and valid for the respective school year.
The SCHOOL Card/the SCHOOL Card Upgrade (as an extension of the SchülerZeitKarte) are valid in the tariff zone 210 (Halle). In addition, they are valid throughout the MDV area as well as Monday to Friday from 2 PM until 4 AM the following day, Saturdays, Sundays and on all public holidays and during school holidays (including summer holidays) and on 24th and 31st of December in the MDV area in Saxony/Saxony-Anhalt/Thuringia all day.
The SchülerFreizeitTicket is valid from Monday to Friday from 2 PM until 4 AM the following day, on Saturdays, Sundays and public holidays and during school holidays in the MDV area and on 24th December and 31st December all day throughout the MDV network.
A valid student ID or MDV customer card is required for the validity of HAVAG pupil subscriptions. These must be provided with full personal data, a photo firmly glued to the card and confirmation from the educational establishment for each academic year. This evidence of entitlement to a reduced fare must be carried at all times and presented without special request in the case of ticket inspections.
2. Joint and several liability
If the subscriber/guardian is not the holder of the account specified in the direct debit authorisation, the subscriber or guardian and the account holder are jointly and severally liable for compliance with all obligations (particularly payment obligations) under the contract.
3. Formation and duration of the contract
The contract will be formed through the acknowledgement of the order for a HAVAG pupil subscription in connection with the issue of a chip card.
The precondition is that the contract form is signed by the pupil, in the case of pupils who are of full age, or by the guardian in the case of pupils who are minors, and also by the account holder. Pupils attending vocational training schools must present a current Certificate for Presentation to Hallesche Verkehrs-AG (HAVAG) (“Bescheinigung zur Vorlage bei der Halleschen Verkehrs-AG (HAVAG)”) from the vocational training school to obtain a SCHOOL Card. HAVAG reserves the right to verify the legitimacy of the certificate that has been issued.
The SCHOOL Card and the SCHOOL Card Upgrade have a minimum contract term of 6 consecutive calendar months and are valid until the end of school education at secondary schools, special schools and grammar schools, as long as notice of termination has not been given. For pupils attending vocational training schools the validity of the SCHOOL Card/the SCHOOL Card Upgrade is limited to one school year.
Contracts generally begin on the 1st day of a calendar month. The order must have reached HAVAG 20 calendar days before the date when the subscriber wishes the contract to begin. The contract can also begin on a flexible date. The subscription can begin with immediate effect if the subscriber pays a visit to a HAVAG-SERVICE-CENTRE. The contract for the SchülerFreizeitTicket can only be concluded on the 1st of a calendar month with a minimum contract period of 12 months and is valid for an unlimited period.
HAVAG pupil subscriptions are stored electronically on a chip card.
On receipt of the chip card, the data must be checked to be accurate and complete To check this information, the subscriber/guardian can read the data on the chip card at the specified HAVAG SERVICE CENTRES or at customer terminals (overview to be found at www.mdv.de/ site/uploads/chipkartenautomat.pdf). Complaints concerning the data must be reported to HAVAG without delay, but no later than after 10 days after receipt of the card; this may be done in text form or in person. Complaints made at a later date cannot be considered. The chip card remains the property of HAVAG and must be returned to HAVAG when the contract comes to an end (please refer also the provisions under point 8).
4. Payment method
The HAVAG pupil subscriptions are issued on the basis of monthly or annual payment (with the exception of the SchülerFeizeitTicket). In the case of annual payment for the SCHOOL Card an additional discount of EUR 3.00 is granted on the total amount. In the case of a flexible start (with the exception of the SchülerFreizeitTicket) during a month x/30 of the monthly fee will be taken as a basis for the number of days travelled during the first month. The additional discount for annual payment will not be granted for the month of the flexible start.
Payment is made by means of the SEPA Core Debit Procedure. The following prerequisites apply here:
The contractual partner may not be in default with payments under other agreements.
Either the subscriber or the guardian must be the holder of a current account kept in a member state of the European Union or a third party who has such an account must sign the SEPA Core Debit Mandate as a jointly and severally liable debtor and must provide his/her personal data.
HAVAG is given permission to collect the amount from the account kept at the credit institution by means of a creditor ID. In departure from the statutory procedure, prenotification concerning the direct debit will be given within 2 days prior to the next direct debit. HAVAG reserves the right to perform a credit check. No contract will be formed if the result of the check is negative. If the account holder is a minor, the legal representatives/guardians must guarantee the satisfaction of the requirements under the contract. The contract will not take effect until it has been signed by the legal representative. In addition to the General Terms and Conditions for the Purchase and Use of a HAVAG pupil subscription the Uniform Conditions of Carriage of the MDV, VMS, VVO, VVV and ZVON as well as the tariff regulations of the transport companies of the MDV also apply.
5. Tariff adjustments
Tariff adjustments (such as changes in ticket prices) become part of the contract.
6. Change to the HAVAG pupil subscription (HAVAG-Schüler-Abonnement)
Changes to the HAVAG pupil subscription are possible from the 1st day of the following calendar month and must be made in text form or performed online in the subscription self-administration sector.
Changes to your personal data, such as your last name, address, school attended and similar, must be notified to HAVAG via text without delay. Holders of a HAVAG pupil subscription must visit a HAVAG SERVICE CENTRE in person to report a change of name as the data on the chip card will have to be updated.
Alternatively, this can also be performed at one of the designated customer terminals (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf) if HAVAG has been notified of the name change in text form beforehand.
In the case of changes to the bank account data a new direct debit authorisation will also have to be signed. If this notification is received after the 10th day of the month (postal delivery date), the amount for the following month will still be debited from your previous account. Any resulting costs (e.g. reverse entries/return debits) must be borne by the subscriber/account holder.
A change of product must be notified by the 10th day of the month (postal delivery date) for the following month. If this results in a change in the amount, a direct debit authorisation must be signed in this case as well.
Subscribers/guardians are responsible for having the data on the chip card updated at one of the aforementioned HAVAG SERVICE CENTRES or at one of the specified customer terminals (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf).
Costs caused because subscribers/account holders have failed to give notification of changes in their account data or the closing of an account as well as changes in personal data, especially the costs incurred in seeking information from the residents' registration office (Einwohnermeldeamt), must be settled by the subscriber/account holder.
7. Loss or damage
The subscriber/guardian must treat the chip card with care. Loss of or any damage to the chip card must be reported to HAVAG without delay (in person or in text form). Any costs incurred due to non-compliance with the above must be borne by the subscriber/account holder.
The latter must also take all steps which appear appropriate to minimise the costs in the event of a loss of them. A damaged/defective chip card may be withdrawn upon the ticket inspection (see Section 8 Paragraph 1 of the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON) and will be replaced by HAVAG. The subscriber receives a replacement voucher when the chip card is withdrawn for a maximum of 7 days.
A damaged chip card will only be replaced if presented to HAVAG. This replacement is subject to a charge if the damage has been caused by the subscribers themselves. The replacement is always subject to a charge if the card has been lost. The chip card can be reissued for a handling fee of EUR 10.00. A new chip card can be collected from HAVAG by the subscriber/guardian or by an authorised person (letter of authorisation required). It can also be sent to the subscriber on request.
8. Termination
It is possible to terminate the HAVAG pupil subscription contract to the end of any month. The date of receipt of the mail is decisive for the notice of termination. Any notice of termination must be made viatext or can be completed online in the subscription self-administration section. If notice of termination is given, the chip card (with the exception of the SchülerZeitKarte) will be blocked as soon as it becomes invalid.
Since the chip card can be reused, we kindly ask you to return it to one of the specified HAVAG SERVICE CENTRES.
All outstanding debts will become due for immediate payment and will be debited together with the final amount. HAVAG has the right to debit any outstanding debts, including the handling fee under the contract, from the account, even after notice has been given to terminate the contract.
8.1 Termination by the subscriber/account holder
Ordinary notice of termination can be given for the first time after 6 or 12 consecutive calendar months so that the contract ends on the last day of a month.
The termination of the contract in a current academic year/year of the agreement or within the first 6 months (SCHOOL Card, SCHOOL Card Upgrade) is only possible in the case of:
::: a change of school or home address (suitable evidence to be provided),
::: a change in the routes of relevance for the subscriber,
::: discontinuation of the entitlement to a reduction,
::: tariff increases by MDV. In this case the subscriber/account holder has a special right of termination within two weeks of learning of the tariff increase or the time when the subscriber/account holder should have learned of the increase (through the publication of the tariff increase).
8.2 Termination of the contracts by HAVAG
The termination of the contract without notice by HAVAG is possible at any time for important reasons. Some important reasons, for instance, are if:
::: the subscriber/account holder fails to settle debts that have become due,
::: the subscriber violates the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON,
::: the tariff for HAVAG pupil subscriptions is not approved for the following academic year,
::: the certificate presented in accordance with point 3 for pupils attending vocational training establishments does not entitle them to purchase a
SCHOOL Card.
In this case HAVAG reserves the right to charge for the difference between this and the cheapest alternative product for the months already travelled.
The list is not exhaustive.
Furthermore, if the contract is terminated, the outstanding debts plus the subsequent charge as well as other outstanding debts will be due for immediate payment. The debt will be debited together with the final monthly payment to become due.
If notice is given to terminate the contract because debts that have become due have not been paid, the chip card will be blocked (with the exception of the SchülerZeitKarte). Once the outstanding debts have been settled, the chip card can only be reactivated through a personal visit to one of the specified HAVAG SERVICE CENTERS or at a known customer terminal (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf).
9. Due Date
The subscriber/account holder must keep the subscription fee ready to be debited from the specified account. This applies in the same way to other debts that have become due under the contract. Costs that have particularly been incurred due to insufficient funds in the account, the closing of the account or for any other reason for which HAVAG cannot be held responsible must be borne by the subscriber/account holder. They shall be due for immediate payment.
10. Return debits
In the case of a return debit that is not the fault of HAVAG, HAVAG will automatically debit the fee again in the following month, at the latest by the agreed debit date. The repeat debit will extend to all debts accumulated until such a time under the contract, the bank charge due to the return debit and a handling fee of EUR 5.00.
If there is yet another return debit, the subscriber/account holder will be sent a reminder with a deadline for payment. This reminder will cover all existing debts, the new bank charges from the return debits as well as the handling fee of EUR 5.00. In departure from the above-mentioned procedure, HAVAG may directly trigger a demand for payment. If HAVAG does not receive the outstanding debt by the set deadline, HAVAG will terminate the contract (see point 8.2). Furthermore, the costs then incurred in recovering the debt, especially dunning and court proceedings, namely a flat fee for disbursements (e.g. for letters, telephone calls, obtaining information), interest and charges (e.g. for information obtained from the residents' registration office (Einwohnermeldeamt)) will also become due pursuant to sections 280, 286 and 288 of the German Civil Code (Bürgerliches Gesetzbuch, BGB).
11. Refunds
Refunds of fares as a result of the HAVAG pupil subscription not being used are not possible. Section 10 of the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON remains unaffected.
12. Assignment/setoff
It is not permitted for the subscriber or guardian/account holder to assign any claims arising under the contract. The subscriber or guardian/account holder only has a right of setoff if the claim in question has been recognised through a final court judgement or is undisputed.
13. Shipping risk
The shipping risk will generally be borne by the sender. If the subscriber does not receive the chip card 3 working days prior to the selected start date for the contract, the subscriber/guardian must notify HAVAG without delay. If subscribers/guardians do not comply with their duty to give notification, they will be considered to have duly received the above-mentioned documents.
14. Privacy
Within the framework of the provision of a HAVAG subscription (Abo) and for further proper processing, personal data is processed by HAVAG. Information on privacy, in particular on the responsible entity and its data protection officer, on the purposes and legal bases of data processing, on categories of recipients, on the duration of storage or deletion of personal data and on the rights of data subjects, can be found at www.havag.com/datenschutz.
15. Settling consumer disputes
Participation in dispute resolution proceedings before the “söp Schlichtungsstelle für den öffentlichen Personenverkehr e.V.” (The German Conciliation Body for Public Passenger Transport) is subject to Article 16 (3) of the Uniform Terms of Carriage of MDV, VMS, VVO, VVV and ZVON.
The place of jurisdiction is Halle/Saale.
General terms and conditions for the pupil tickets
valid from 1 August 2023
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Purchase and use of a job ticket (valid from 01.08.2023)
General Terms and Conditions of Business for the Purchase and Use of a HAVAG job ticket in the Central German Transport Network (Mitteldeutscher Verkehrsverbund - MDV)
valid from 01.08.2023
1. Preconditions for a HAVAG job ticket
A prerequisite for the conclusion of a job ticket is that a framework agreement for the use of the job ticket has been concluded with the respective employer of the job ticket user. The job ticket offered is only valid for employees and trainees of this employer. It is issued in the form of a chip card.
A further precondition is that either the job ticket user (the contractual partner) is the holder of a current account kept in a member state of the European Union or that a third party holding such an account signs the job ticket contract as a further contracting party.
A further precondition for the purchase of a job ticket is that HAVAG is given authorisation to debit the price of the job ticket and other amounts that become due from the user's account by means of a SEPA Core Direct Debit. HAVAG is given permission to debit the price of the job ticket from the account kept at the credit institution by means of a creditor ID. Deviating from the statutory procedure, prenotification concerning the direct debit will be given within 2 days of the next direct debit. HAVAG reserves the right to perform a credit check. No job ticket contract will be formed if the result of the check is negative.
If the account holder is a minor, the legal representatives/guardians must guarantee the satisfaction of the requirements under the contract. The contract will not take effect until it has been signed by the legal representative. In addition to the job ticket conditions, the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON, as well as the tariff regulations of the transport companies of the MDV also apply.
2. Joint and several liability
If the job ticket user is not the holder of the account specified in the direct debit authorisation, the job ticket user/guardian and the account holder shall be jointly and severally liable for compliance with all obligations (particularly payment obligations) under the job ticket contract.
3. Formation and duration of the contract
The job ticket contract will be formed through the acknowledgement of the job ticket order in connection with the issuance of a chip card for the job ticket user or his/her authorised agent.
The contract form must be stamped and signed by the respective employer or, if ordered via the job ticket portal (for authorised companies), completed and approved by the respective employer.
Job tickets are generally valid from the 1st day of a calendar month. The order must have reached HAVAG 20 calendar days, before the desired start date of the contract, or 15 calendar days for authorised companies when the contract is completed online
The job ticket contract runs for at least 12 consecutive calendar months and applies for an indefinite period, unless notice of termination is given. The automatic renewal of the current job ticket depends on the framework agreement with the employer being renewed.
On forming the contract, subscribers are required to submit an official personal identity document with photo and evidence of a current bank account.
The job ticket is issued in the form of a chip card. On receipt of the chip card, the data must be checked to be accurate and complete. To check this information, the job ticket user can read the data on the chip card at the specified HAVAG SERVICE CENTRE, or at customer terminals (overview to be found at www.mdv.de/site/uploads/chipkartenautomat.pdf). Complaints concerning the data must be reported to HAVAG without delay, but no later than 10 days after receipt of the card; this may be done via text or in person. Complaints made at a later date cannot be considered.
The chip card remains the property of HAVAG and must be returned to HAVAG when the contract comes to an end (please refer also the provisions under point 10).
4.Validity of the job ticket
The job ticket entitles the user to use the public transport facilities of the partners in the MDV, in accordance with the tariff zones stored on the chip card.
Evidence of entitlement to a job ticket must be provided in the form of an official personal identity document with photo or a business identification card.
The job ticket user has a choice of four tariff options. Job tickets (with the exception of ABO Azubi and ABO Azubi Plus) are transferable on Mondays to Fridays from 5PM until 4AM the following day and throughout the whole day on Saturdays, Sundays, and on all public holidays in Saxony/Saxony-Anhalt/Thuringia. The job ticket is restricted to a certain person at all other times. In the case of ticket inspections, evidence of entitlement must be presented without special request in connection with the job ticket. Further additional benefits are regulated in the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON and tariff regulations of the transport companies of the MDV.
5. Job tickets for apprentices and trainees (Azubis)
In addition to points 3 and 4, the following provisions apply to job tickets for apprentices and trainees (ABO Azubi/ABO Azubi Plus):
A further requirement for the validity of a job ticket ABO Azubi/ABO Azubi Plus is a valid customer card, a pupil identification document or similar evidence from an educational establishment (school). This must be provided with the subscriber's full personal data, a non-detachable photo firmly glued to the card and confirmation from the educational establishment for each academic year/year of training.
The evidence of entitlement to a reduced fare must be carried at all times and presented without special request in connection with the job ticket in the case of ticket inspections.
The precondition for taking out and using the 2-way option in the case of ABO Azubi Plus is evidence of the place of residence, the training centre (school), and the training company.
HAVAG must be notified immediately if the conditions for entitlement to a reduced fare no longer apply. The job ticket for apprentices/trainees must be altered accordingly or terminated.
6. Tariff adjustments
The monthly or annual amount is based on the tariffs of the Mitteldeutscher Verkehrsverbund (MDV) for the job ticket products based on the
"ABO Basis", "ABO Premium", "ABO Azubi" and the "ABO Azubi Plus", as well as the discount scales agreed in the framework agreement between HAVAG and the employer, which depend on the quantity purchased or the employer subsidy, and may change in the course of a year. Employees may enquire how much these amounts are from their employer. When new tariffs come into force, they will apply to the job ticket and become part of the contract.
7. Changes to the job ticket
Changes to the job ticket are possible from the 1st day of the calendar month and must be made in text form or performed online in the subscription self-administration sector. Changes to your personal data, such as your last name, address, must be notified to HAVAG via text without delay. If job ticket users change their name, they must visit a HAVAG SERVICE CENTRE in person, as the data on the chip card will have to be updated. Alternatively, this can also be performed at one of the designated customer terminals (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf) if HAVAG has been notified of the name change via text beforehand.
In the case of changes to the bank account data, a new direct authorisation will also have to be signed. If this notification is received after the 10th day of the month (receipt date), the amount for the following month will still be debited from your previous account. Any resulting costs (e.g. chargeback/return debits) must be borne by the job ticket user/account holder.
Changes in the tariff zones and/or a change to a different job ticket tariff must be reported by the 10th day of the month (receipt date) for the following month.
If this alters the job ticket fee, a direct debit authorisation must also be
signed in this case.
Job ticket users are responsible for having the data on their chip card updated by HAVAG at one of the HAVAG SERVICE CENTRES or the customer terminals (overview at www.mdv.de/site/uploads/ chipkartenautomat.pdf).
Costs caused due to the job ticket user/account holder having failed to give notice of changes in their account data or the closing of an account, as well as changing their personal data, especially the costs incurred in seeking information from the residents' registration office (Einwohnermeldeamt), must be settled by the job ticket user.
8. Loss or damage
The job ticket user must treat the chip card with care. Loss of or any damage must be reported to HAVAG without delay (in person or via text). Any costs incurred due to a delay in this respect must be borne by the job ticket user/account holder. The aforementioned must also take all steps which appear appropriate to minimise the costs in the event of a loss of them.
A damaged/defective chip card may be withdrawn upon the ticket inspection (see Section 8 Paragraph 1 of the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON) and will be replaced by HAVAG. If the chip card is withdrawn, a replacement voucher will be issued for a maximum of 7 days.
A damaged chip card will only be replaced if presented to HAVAG. This replacement is subject to a charge if the damage has been caused by the subscribers themselves. The replacement is always subject to a charge if the card has been lost.
8.1 UmweltCard GOLD
The chip card can be reissued for a processing fee of EUR 10.00.
A new chip card can be collected from HAVAG by the job ticket user or by an authorised person (letter of authorisation required). It can also be sent to the subscriber on request.
9. Interrupting the job ticket
It is possible for the job ticket user to interrupt the job ticket for unforeseeable and important reasons if the interruption lasts for at least 1 month (only from the first day until the last day of the month), but no longer than 3 months. The following reasons are recognised as unforeseeable reasons (suitable evidence must be provided to HAVAG):
::: Rehabilitation/curative stay
::: serious illness/hospitalisation
::: temporary relocation for reasons of business (outside the tariff zones specified in the job ticket contract).
The duration of an interruption due to parental leave/maternity leave must be agreed upon with the employer. Vacation is not recognised as a reason for an
interruption.
The basis for an interruption of the job ticket is:
::: in the case of the chip card, the change of the corresponding data on the chip card. In this case, it is essential that the chip card is either presented at a HAVAG SERVICE CENTRE or updated at one of the customer terminals (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf).
If the job ticket user uses the job ticket during the interruption, the interruption immediately becomes invalid and the job ticket fee has to be paid, even retrospectively, together with the higher fare in accordance with Article 9 of the Uniform Terms of Carriage of the MDV, VMS, VVO, VVV and ZVON and the Tariff Provisions of the Transport Companies of MDV .
A job ticket contract cannot end with an interruption during the minimum term of the contract.
10. Terminating the job ticket
The job ticket may be terminated at the end of any month. The date of receipt of the mail is decisive for the notice of termination. Any notice of termination must be made via text or can be completed online in the job ticket self-administration section.
The chip card must be returned by the 3rd working day after expiry and this is a prerequisite for the acceptance of the notice of termination. If the chip card is not returned in due time, the cancellation shall not take effect. If notice of termination is given, the chip card will be blocked as soon as it becomes invalid.
Since the chip card can be reused, we kindly ask you to return it to one of the specified HAVAG SERVICE CENTRES.
All outstanding debts will become due for immediate payment and will be debited together with the final job ticket fee to become due. If the notice of termination is given at short notice at the end of the current month, it may be necessary that the following month will be debited for technical reasons. This amount will be credited to the account by the end of the following month at the latest. HAVAG has the right to debit any outstanding debts arising under the job ticket contract, including any processing fees, from the account, even after the contractual relationship has ended. Fees for return debit notes performed by the customer are not borne by HAVAG.
Job ticket users are under obligation to notify their employer that notice of termination has been given.
10.1 Termination by the job ticket user/account holder
10.1.1 Ordinary termination
Ordinary notice of termination may be given for the first time after 12 consecutive calendar months so that the contract ends on the last day of a month.
10.1.2 Extraordinary termination
Extraordinary notice of termination is given if the job ticket is terminated before the expiry of the minimum term of the contract. If the job ticket is terminated through an extraordinary notice of termination without an important reason before the expiry of the first year of the contract, the discount in the form of the reduced monthly/annual fee will cease to apply with retrospective effect. The price of the monthly season ticket for the selected tariff zones will subsequently be billed for months already travelled.
Important reasons where there will be no subsequent charge are where job ticket user:
::: is no longer the company's employee
::: breaks off a training course before it is scheduled
to end
::: changes their first workplace
::: moves to a place outside the area served by MDV (evidence to be supplied through a certificate of registration from the Einwohnermeldeamt).
::: is affected by a change in their relevant routes
::: is affected by a change of tariff due to a change in the discount levels
::: dies
::: is unfit for work for a period of at least 6 weeks
::: is not employed for a period of more than 6 weeks, due to maternity leave, parental leave, nursing leave, federal voluntary service, or
draws a pension, enters the release phase of a partial retirement scheme or a comparable agreement regulated by a company agreement of the contracting party
10.2 Termination by HAVAG
The termination of a job ticket agreement without notice by HAVAG is possible at any time for important reasons. Some important reasons, for instance, are if:
::: the framework agreement between HAVAG and the employer is terminated (e.g. if the minimum order quantity of 20 job tickets is not reached)
::: the employer notifies HAVAG that the job ticket user has left the company
::: the job ticket user/account holder fails to pay debts that have become overdue. This list is not exhaustive.
In these cases, the job ticket user must return the chip card to HAVAG immediately. In the event of non-return, the user/account holder is obliged to pay the respective monthly amount. Furthermore, if the subscription contract is terminated, the outstanding debts from the subsequent charge, as well as other outstanding debts, will be due for immediate payment. The debt will be debited together with the final monthly job ticket payment.
If notice is given to terminate the contract because overdue debts have not been paid, the chip card will be blocked. Once the outstanding debts have been settled, the chip card can only be reactivated through a personal visit to the HAVAG SERVICE CENTRE and after consultation with the employer or at a customer terminal (overview at www.mdv.de/site/uploads/chipkartenautomat.pdf).
11. Due Date
The job ticket user/account holder must keep the job ticket fee ready to be debited from the specified account. This also applies to other overdue debts under the job ticket contract. Costs, which have particularly been incurred due to insufficient funds in the account, the closing of the account, or for any other reason for which HAVAG cannot be held responsible, must be borne by the job ticket holder/account holder. They shall be due for immediate payment.
12. Return debits
In the case of a return debit that is not the fault of HAVAG, HAVAG will automatically debit the fee again in the following month, at the latest by the agreed debit date. The repeat debit will extend to all debts accumulated up until the given time under the job ticket contract, the bank charge due to the return debit and a processing fee of EUR 5.00.
If there is yet another return debit, the job ticket user/account holder will be sent a reminder with a deadline for payment. This reminder will cover all existing debts, the new bank charges from the return debits as well as the processing fee of EUR 5.00. Deviating from the above-mentioned procedure, HAVAG may directly trigger a demand for payment.
If HAVAG does not receive the outstanding debt by the set deadline, HAVAG will terminate the job ticket contract (see point 10.2).
Furthermore, the costs then incurred in recovering the debt, especially dunning and court proceedings, namely a flat rate fee for disbursements (e.g. for letters, telephone calls, obtaining information), interest and charges (e.g. for information obtained from the residents' registration office (Einwohnermeldeamt)) will also become due pursuant to sections
13. Refunds
Refunds of fares as a result of the chip card not being used are not possible. Section 10 of the uniform conditions of carriage of the MDV, VMS, VVO, VVV and ZVON remain unaffected.
14. Assignment/setoff
The job ticket holder/account holder is not allowed to assign any claims under the job ticket contract. The job ticket user/account holder only has a right of setoff if the claim in question has been recognised through a final court judgement or is undisputed.
15. Shipping risk
The shipping risk will generally be borne by the sender. If any job ticket users do not receive the chip card 3 working days prior to the selected start date for the contract, they must notify HAVAG without delay. If job ticket users do not comply with their duty to give notice, they will be considered to have duly received the above-mentioned documents.
16. Privacy
Within the framework of ordering a HAVAG job ticket and for further proper processing, personal data is processed by HAVAG. Information on privacy, in particular on the responsible entity and its data protection officer, on the purposes and legal bases of data processing, on categories of recipients, on the duration of storage or deletion of personal data and on the rights of data subjects, can be found at www.havag.com/datenschutz.
17. Settling consumer disputes
Participation in dispute resolution proceedings before the “söp Schlichtungsstelle für den öffentlichen Personenverkehr e.V.” (The German Conciliation Body for Public Passenger Transport) is subject to Article 16 (3) of the Uniform Terms of Carriage of MDV, VMS, VVO, VVV und ZVON.
The place of jurisdiction is Halle/Saale.
General terms and conditions for the job ticket
valid from 1 August 2023
-
Privacy notices for the HAVAG subscription
Privacy notices for the HAVAG subscription
The following information sheet is intended to inform you about the processing of your personal data by Hallesche Verkehrs-AG (HAVAG).
1. Name and contact data of the controller and the data protection officer
Hallesche Verkehrs-AG
Freiimfelder Straße 74, 06112 Halle (Saale)
Tel: (0345) 5 81 - 0
Email: post@havag.com
Hallesche Verkehrs-AG (HAVAG) is part of the Stadtwerke Halle (SWH) Group.
You can contact our data protection officer by post at the address above, adding "Datenschutzbeauftragter" (Data Protection Officer) or by email at: datenschutz@swh.de.
2. Purpose and legal basis of the data processing
Within the scope of concluding a HAVAG subscription and for the further proper processing, HAVAG collects personal data. Failure to provide this data would result in an order/ a change/ an interruption/ a termination not being processed properly. The data processing is basically carried out for the fulfilment of a contract as well as for the implementation of pre-contractual measures. Processing for HAVAG's own direct marketing purposes takes place on the basis of consent (see also: HAVAG-ABO order form). Processing for the purpose of direct advertising (by post) is carried out to protect the legitimate interests of HAVAG. You have the right to object to processing for the purpose of such advertising at any time.
3. Categories of recipients
Recipients of the data are HAVAG departments involved in the fulfilment of the purpose (in particular marketing, sales and customer service). Where applicable, service providers employed by us will receive access to your data if this is necessary to fulfil the aforementioned purposes, or access cannot be excluded, or you have given your prior consent. The data will only be disclosed to the extent necessary to perform the contract. Thus the issue of chip cards, for instance, will be carried out by a service provider on our behalf. Your data is generally processed on servers of IT-Consult Halle GmbH, also a company of the SWH Group. In order to make it possible for tickets to be inspected, HAVAG will send the companies of the Mitteldeutscher Verkehrsverbund (MDV, Central German Transport Association) that take part in electronic fare management the following data: e-ticket number, HAVAG identification number, product, validity status, geographic and temporal validity and, in the case of personal tickets, also the encrypted name and date of birth. Data of customers with a teilAuto subscription will be regularly checked to verify whether they meet the conditions for such a contract.
4. Duration of the data storage and erasure of personal data
We store your personal data for the purposes mentioned above. We will erase it when the contractual relationship with you has ended, when all mutual claims have been satisfied and there are no other legal retention obligations or legal justifications for the storage of the data. These are the data retention obligations under the German Commercial Code (Section 257 of the Handelsgesetzbuch, HGB) and the German Tax Code (Section 147 Abgabenordnung, AO). This means that we will delete your personal data at the latest when the legal retention periods have expired (usually 10 years from the start of the contract plus the duration of the deletion process).
5. Rights of the data subject
You have the right to request confirmation from us as to whether personal data concerning you is being processed. If this is the case, they have a right of access to this personal data (Article 15 GDPR).
Moreover, you have the right to demand that we correct any inaccurate personal data relating to you and, if necessary, complete any incomplete personal data without delay (Article 16 GDPR).
You have the right to demand that we delete personal data relating to you without delay, provided that one of the reasons listed in Article 17 of the GDPR applies, e.g. if the data is no longer required for the purposes pursued (right to erasure). You also have the right to demand that we restrict processing if one of the conditions listed in Article 18 of the GDPR applies.
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you. We will then no longer process the data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, or the processing serves to assert, exercise or defend legal claims (Article 21 GDPR).
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data concerning you violates the GDPR (Article 77 GDPR). You may exercise this right before a supervisory authority in the Member State of your residence, place of work or the place of the alleged infringement. In Saxony-Anhalt, the competent supervisory authority is the Saxony-Anhalt State Commissioner for Data Protection, Leiterstraße 9, 39104 Magdeburg.
Privacy notices for the HAVAG subscription to inform you about the processing of your personal data by Hallesche Verkehrs-AG (HAVAG), date: November 2020